FAQs

NetControl® 1.0 - 1.8 Starter

Question:
I can not find the NPC-1 device by using the "search" button in the search network window. Where is my TCP/IP interface?

Answer:
Make sure you are using the same subnet mask on your computer and the NPC-1 device. The factory default subnet mask for the NPC-1 is 255.255.255.0. If you are using the NPC-1 with a cross over cable please use a fixed IP address on your PC (e.g. 192.168.0.95). The factroy default IP address of the NPC-1 is 192.169.0.99.

Question:
I found the NPC-1 interface on the network. I selected the interface to see the interface settings and I receive error messages "Get Server information error " and "Login error, Please Refer error Code." with the error codes -3 and -4. Is my configuration incorrect?

Answer:
You are probably running a firewall on your computer. Please make sure the firewall allows network traffic from and to the NPC-1 device. Maybe your computer receives the IP address and the subnet mask form a DHCP server. For initial NPC-1 installation please use a fixed IP address on your computer.

Question:
I can not change my IP address on my computer to setup the NPC-1 interface. How can I setup the NPC-1 interface?

Answer:
Please use our NPC setup tool. This tool allows you to setup the NPC-1 through the RS-232 port of your computer. You need a null modem cable for the connection of the NPC-1 interface and your computer.

Question:
I want to control multiple projectors or plasma displays at the same time. NetControl Starter doesn't have this feature. Which software supports the multiple projector control feature?

Answer:
The NetControl Starter only allows control of one projector at a time. If you are looking for real multiple device control please have a look at our NetControl Software .

Question:
An older EIKI projector model is connected to the NPC-1. My NetControl software supports this legacy model. When I want to control the projector nothing works. I use the original serial cable supplied with the projector.

Answer:
With the original serial cable pin 7 and pin 8 on the DB9 connector are connected by a shortcut. Both pins are connected to pin 5 on the 8-pin mini DIN connector. NPC-1 flow control is set to "none". Because of this special wiring please set the flow control to "RTS/CTS". If you do not want to change flow control please use a third party cable with only RxD, TxD and GND connected.